{"common":{"all_time":"全部時間","assigned_agent":"已分配代理","avatar":"頭像","avg_response":"平均響應","awaiting_response":"等待回覆","closed":"已關閉","created":"已創建","customer":"客戶","email":"電郵","first_name":"名","high":"最高","id":"編號：","importance":"重要性","last_name":"姓氏","lightning_fast":"極速快捷","live":"直播","live_chat":"即時聊天","loading_tickets":"正在載入票務","low":"最低","manage_customer_support_tickets_and_inquiries":"管理客戶支援工單同查詢","medium":"中等","open":"打開","open_tickets":"未處理工單","pending":"待處理","replied":"已回覆","resolved":"已解決","status":"狀態","subject":"主題","success_rate":"成功率","support_tickets":"支援工單","ticket":"工單","total_tickets":"客服單總數","type":"類型","users_avatar":"用戶頭像","users_first_name":"用戶名","users_last_name":"用戶姓氏"},"dashboard_admin":{"admin_support_center":"管理員支援中心","agent_avatar":"代理頭像","agents_avatar":"代理嘅頭像","agents_first_name":"代理嘅名","agents_last_name":"代理嘅姓","closed_tickets":"已關閉工單","conversation_messages":"對話訊息","date_when_the_ticket_was_created":"工單建立日期","live_tickets":"進行中嘅工單","manage_customer_support_expert_assistance":"管理客戶支援工單並提供專業協助","messages":"訊息","needs_attention":"需要注意","no_messages":"冇訊息","out_of_5_rating":"/5 Rating","pending_tickets":"待處理工單","short_description_of_the_ticket":"工單簡短描述","system_online":"系統在線","the_agent_assigned_to_this_ticket":"分配咗呢張工單嘅客服","the_customer_who_created_the_ticket":"建立呢張工單嘅客戶","ticket_importance_distribution":"工單重要性分佈","ticket_importance_level":"工單重要性等級","ticket_status":"工單狀態","ticket_status_distribution":"工單狀態分佈","ticket_type_distribution":"工單類型分佈","ticket_type_live_chat_or_ticket":"工單類型即時聊天或工單","tickets_over_time":"工單時間走勢","unassigned":"未指派","unique_identifier_for_the_support_ticket":"支援工單嘅唯一識別碼"}}